Section 1: Communication & Project Management
1
We've had issues with sales reps agreeing to technical requests without confirming with engineering. How do you ensure alignment?
We solve this by assigning a dedicated, English-speaking Project Manager to every account. Their primary role is to serve as a direct, technically proficient bridge between you and our engineering team, ensuring every request is accurately understood, vetted for feasibility, and implemented correctly.
2
How do you handle requests that might not be technically feasible? We're wary of the "yes-man" culture.
Our policy is transparent communication. We believe in providing honest and realistic feedback. If a request isn't feasible, we won't just say "yes." We will clearly explain the technical constraints and proactively propose alternative solutions to achieve your goals.
3
How do you prevent nuanced technical requirements from getting lost in translation?
Our core R&D division includes a bilingual technical team. This allows our clients to discuss complex, nuanced technical requirements directly with our engineers in English, eliminating the risk of misinterpretation that can occur when communication is filtered solely through a sales channel.
4
How do you manage urgent issues across different time zones?
We offer around-the-clock support for our B2B partners. Your dedicated Project Manager and our support systems are structured to address urgent issues promptly, ensuring that critical problems are not left waiting until the next business day.
5
We often feel left in the dark about production status. How do you keep clients informed?
We provide proactive project updates. You will receive a detailed progress report every week, complete with photos and videos from the production line. This transparency ensures you always have a clear and accurate understanding of your project's status.
6
Do you have experience navigating Western business culture and negotiation styles?
Yes. Our senior management team has extensive experience working with European and US clients. We are deeply familiar with Western business expectations, communication styles, and negotiation etiquette, which leads to smoother, more productive partnerships.
Section 2: Quality & Customization
1
We're concerned about "quality fade," where product quality declines after the initial approved batch. How do you maintain consistency?
We prevent quality fade through a strict, multi-stage quality control process. We conduct rigorous inspections at every step—from vetting incoming raw materials to final pre-shipment testing—to ensure the 10,000th unit you receive is identical in quality to the first golden sample.
2
How do we know the same high-quality components will be used in all production runs?
We operate with a fixed Bill of Materials (BOM) for every project. This detailed document lists every component used. Any potential change, however small, must be formally proposed to you and requires your explicit approval before implementation.
3
What is your testing protocol to prevent shipping defective products?
Every batch undergoes a comprehensive suite of tests in our in-house lab. This includes stress tests for battery life, water resistance (IP rating), connectivity, and sensor accuracy. We provide detailed testing reports for every batch, giving you full confidence in the product's quality before it ships.
4
How flexible are you with customizing existing products for a smaller order?
We offer flexible customization options with low Minimum Order Quantities (MOQs) for minor modifications to our existing product lines. We aim to support businesses of all sizes in creating a unique product for their market.
5
Many suppliers claim ODM capabilities but can't deliver. Do you have a true R&D team?
Yes. We have a dedicated in-house R&D team for true ODM services. We don't just re-label existing products. Our team of engineers and designers can take your product idea from a concept sketch all the way to a market-ready, mass-produced device, with a proven track record of successful ODM launches.
6
How do you ensure product specifications are clearly defined to avoid disputes?
Before any production begins, we collaborate with you to create a detailed product specification document. This comprehensive document outlines every technical and cosmetic detail and is mutually agreed upon, serving as the single source of truth for the project.
Section 3: Production & Logistics
1
Are your MOQs negotiable for new businesses or product tests?
Yes, we maintain negotiable MOQs. We understand the need for flexibility, especially for new clients, startups, or for market testing a new product. We are committed to finding a viable production volume to support your business goals.
2
How can we be sure you won't subcontract our order to a different factory?
We guarantee 100% in-house production. All manufacturing and assembly is done in our own factory, under our direct control. We welcome our clients to visit and audit our facility at any time to verify our processes and standards.
3
What measures do you take to prevent production delays?
We utilize advanced production planning and management systems. This software, combined with our experienced management team, allows us to optimize workflows, anticipate potential bottlenecks, and ensure efficient, on-time production.
4
Are your lead times reliable?
We provide realistic and guaranteed lead times. The lead time we quote is based on our actual production capacity and supply chain status, and we contractually commit to it.
5
How do you handle the complexities of international shipping and customs?
Our experienced in-house logistics team manages the entire shipping process. They are experts in navigating international customs regulations and work with reliable freight partners to minimize delays and ensure your products are delivered smoothly.
6
What kind of packaging do you use to prevent transit damage?
We design customized and thoroughly tested packaging for every product. This includes drop tests and vibration tests to simulate real-world shipping conditions, ensuring your products are well-protected and arrive in perfect condition.
Section 4: App & Platform Support
1
We need more than a generic white-label app. Do you offer custom app development?
Yes, we offer full-service custom app development. Our in-house software team can build a unique app from scratch, including custom branding, UI/UX design, and specific features tailored to your product and target audience.
2
How do you ensure the companion app provides a good user experience?
Our app development philosophy is user-centric. Our UI/UX designers focus on creating apps that are intuitive, easy to navigate, and reliable, leading to positive reviews on the App Store and Google Play and reducing your customer support burden.
3
Will the app be updated to work with future versions of iOS and Android?
Absolutely. We provide long-term app support and maintenance. Our service agreements include ongoing updates to ensure the app remains fully compatible with the latest operating system releases, preventing future usability issues.
4
How do you ensure the app complies with data privacy laws like GDPR?
We build our apps with a "privacy by design" approach and have extensive experience ensuring GDPR and other regional data privacy compliance. We work with you to ensure all data handling practices meet the legal requirements of your target market.
5
How do you guarantee stable Bluetooth connectivity?
We use the latest Bluetooth chipsets and technology from top-tier suppliers. Furthermore, we conduct rigorous connectivity testing across a wide range of smartphone models to ensure our devices maintain stable, reliable Bluetooth pairing and syncing.
6
Can your app integrate with platforms like Apple Health or Google Fit?
Yes, we can facilitate third-party app integration. Our team is experienced in working with the APIs for popular health and fitness platforms, including Apple Health, Google Fit, and Strava, to provide a seamless experience for your end-users.
Section 5: Certification & Compliance
1
How can we verify the authenticity of your product certifications?
We provide verified and authentic certifications from accredited international laboratories for all relevant standards, including CE, RoHS and FCC. We will provide you with the full certificate numbers and issuing body for your own verification.
2
Are you familiar with the specific regulatory requirements of our market?
Yes, we maintain a team with global regulatory expertise. We stay up-to-date on the specific compliance requirements for major markets, including FCC regulations for the US, ensuring your product is ready for legal sale.
3
How do you protect our intellectual property (IP)?
We have a strict internal policy for protecting client IP. We understand the importance of this and are fully prepared to sign legally binding Non-Disclosure, Non-Use, Non-Circumvention (NNN) agreements to provide maximum protection.
4
Is a standard NDA enough, or do you recommend an NNN agreement?
For maximum protection in China, we strongly recommend and are ready to sign a China-enforceable NNN agreement. We can work with your legal counsel or recommend experts who specialize in drafting these robust agreements.
5
What is your policy on providing samples for testing?
We offer a comprehensive and flexible sampling program. We understand the need for thorough testing and provide samples at an affordable cost, allowing you to validate the product's quality and functionality completely before committing to a bulk order.
6
How much visibility will we have into the OEM/ODM development process?
We offer a fully transparent OEM/ODM process. This is a collaborative partnership, not a "black box." We establish regular checkpoints and involve you in key decisions at every stage, from initial design and prototyping to tooling and pilot production.
Specializing in OEM and ODM services, we've successfully collaborated with renowned brands.
Contact person: Vivienne Fung
Contact number: +86 13710951311
Email: info@goodwaytechs.com
WhatsApp: +86 13710951311
Company address: Room 202, North A, 2nd Floor, Xinfeng Technology Park, Shayi Community, Shajing Street, Bao'an District, Shenzhen, Guangdong, China.